I opened three (3) trouble tickets in the last 20 days as I have not been able to call any tollfree number for a while. So far, all I get is a the standard answer that my problem should be fix in 48-72 hours, but after 20 days nothing.
I got an email today that stated my problem is probably related/caused by a dispute between NetTalk and IrisTel. I am invited to call "tollfree" (As if I could...!) IrisTel to attempt to port my phone number to a third party provider (at this time unknown provider). As a side note, 2 years ago, NetTalk had a similar problem with their Canadian provider at that time, and every customers had to change their phone number. Needless to say, not a fun experience...!
Apparently I may be faced, one more time, with changing my phone number. If I cannot port my number and ultimately be faced with changing my phone number, then this is the end of NetTalk for me.
Yes NetTalk is cheap and when it works it is not bad, but when the system breaks you are on your own. This American company doesn't care about Canadian customers.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of nettalk duo. Nettalk needs to read this review and look into the issue (if any) according to poster's claims.
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