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Exchange, Refund and Cancellation Policy
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Don't waste your time and money, they have the worst customer service ever. You have to be on hold for hours and then they will hang up on you.

I tried contacting customer service online. And that makes it even worse, it's so hard to explain your self when you have a representative that is not fluent in English. Just seems like they hired whole bunch of workers and they don't know what is going on, Phone line works Horrible, calls won't go through.

If I knew their procedures before hand I would never have done business with them. Hndknfidhfksnknsnknscknsjcbsknckshvhefnskcnksbjehfknsvndjhfsihcsjvbjdhfihscsjfhudksbvjbdjfhksncjbdvjgeihksnvkdbuhdifndjdbvjbdjncdjbjbjndmbjjhskb djbgjhdjvnmxbvjdbfjbsmcbdjbvjshjbxjvbdjbmbvjbdjfhjsbvjdgjhsfjbsjfbsjhvjehfjnvjdbjhjbvjdnfjsbvjdbfjhdjbvjdbvjdbvjdbjvbdjbvjdbvjebjbdjbgeinjdbjhefjbdjvjrbgjrbvjrbvjrbjvbejbvjrbvjebvjebjvejvbejvnbjdbvjdbvjbdjvbjebbjrbggjrbjv

Reviewer is in unhappy mood. This person stated that there is a room for improvement of customer service representative and technical support. Please immediately contact the author of this review to discuss poor customer service of nettalk duo and associated monetary loss in the amount of $75. Nettalk needs to read this review and look into the issue (if any) according to poster's claims.

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Nettalk Verified Representative


We are part of the new customer support team here at netTALK helping out customers and we would first like to apologize for the lack of assistance received from us. Our company strives to support our customers and we do understand that we have areas to improve so we are doing our best to move forward to provide better quality for all.

If it is not too late, we would like to go ahead and get your issue resolved as soon as possible so we would like to ask you to please send us an email at:

Please feel free to contact us via e-mail or you can joing our live online chat. You can also call us at 210-606-9700 (U.S.) or 647-493-4529 (CA) and 611 from any netTALK DUO or netTALK CONNECT Mobile App. Our talkexperts are available by phone from 12pm – 6pm EST, 7 days per week including all Holidays.

Either way we would be more than happy to help resolve this issue for you.

Thank you for your time and we hope to hear from you soon !

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