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On Jan.11/2017 I sent in a year renewal for tel # 1-705-243-4743 my transaction number 20357776115 the account number [REDACTED]. The receipt came back correct. 21/2 hours later the next a notice came for renewal on my other phone # 1-803-619-1637my transaction number...
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Anonymous
Anonymous

Nettalk is a company of theieves, keep away .... I'm warning you .... KEEP AWAY from these criminals.

4.8
#993958

My service expired, never received a bill or email until after expiration, now charging me a fee to reconnect, not able to contact anyone
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Anonymous
aaliya

same problem. they are not giving me my money back when i don't even use their service anymore. i contacted through email several times but non of them replied. i don't know h...

2.6
#985198
We have had it with Nettalk! After multiply "service out" problems, we now cannot receive any incoming calls. Forget about customer service. It is non existing! I tried to enter into their chat service but no one answers? Canned message says they might get back to you...
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Anonymous
Anonymous

Horrible customer service

2.4
I liked
  • Low cost i thought
I didn't like
  • Lack of customer support
#981986
I'm sad the way we're ignored for this company when we need complaint about the terrible network you guys handle during last season approaching from 1 year ago. It doesn't matter we're being in troubles missing money and costumers a lot, we decided renewing one more...
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1.0
#971944
Service was intermittent all last week. On Wednesday it was down for the count. Service was back up on Thursday and on Friday I received an apologetic e-mail from Nicholas regarding lack of service. Today (Sunday) I discovered we are without service again. I also...
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Anonymous
Anonymous

I too have the same issues of last week. I have been a customer for about 7 years now. And I am thinking about not renewing for another year. We all have cell phones anyway...

Anonymous
Anonymous

I've been using them for about 4 years. All of a sudden Wednesday no service. Out again today, Sunday.They provide phone service, but do they even have a phone number???... to...

2.7
I liked
  • Low cost voip
I didn't like
  • Worst customer service ever
#971195

I had no service Wednesday after spending over 8 hours with tech support it was then repaired. Worked the next day fine And since Friday could not receive incoming calls. Now no service again. I just renewed and can not get anyone to fix problem! I spent another 8...
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Anonymous
Anonymous

Im in the same boat. Have no service on my Duo, just blinking green light. If I call myself, it will ring once and then nothing. Not even voicemail. God forbid that my handse...

1.3
I didn't like
  • Customer service
#971154
NetTALK's telecom network is experiencing denial-of-service hacking today. It has worked fine for 3+ years, but all of a sudden, our netTALK Duo is dead in the water. It has dial-tone but will not call out. Since there is no real customer service it is really anyone's...
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Anonymous
Anonymous

Had a blinking green light since Tuesday afternoon with no incoming calls and outgoing call connected with a busy signal. No service all day yesterday until 8PM when the phon...

Anonymous
Mark

My Net Talk Duo Wifi has stopped working as well. I have reset my router/modem twice, reset the NetTalk device several times, and am experiencing exactly the same issues all ...

#968888
I bought and switched my land number to the Nettalk Duo service and every other week I get service interruption with no dial tone and no incoming calls. Online support is horrible - they will not even answer your request for help. Totally not existent. They provide no...
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1.0
I didn't like
  • Unreliable product and total lack of customer support
#968875

On the few occasions I have been able to get through to "live chat" the wait for return message is totally unacceptable in these days of enhanced customer service. Not to mention the horrible website experience - if their site isn't "Offline" then it's "timed out" of...
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SueB_2016
SueB_2016

NetTALK's telecom network is experiencing problemsNetTalk has worked fine for the last 3.5 years for us, but all of a sudden today it stopped working. I fear that this company...

1.7
I liked
  • Low cost i thought
#968798
Cannot believe that this company still possibly exists as it's unresponsive website, non-working service that rings busy all the time on outbound calls and call attempts made to my NetTalk number as well. Customer support chat service that states maybe 24 hours before...
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1.9
#964885