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This has been an extremely frustrating and maddening experience. Tech support only works through chat - but no one replies and when they do, they act like they're starting from scratch and never resolve issue. My issues are no replies, ignore messages asking for help,...
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#1088065
I have exhausted every tip on help files, to no avail. No way to reach service. And they misleadingly make it look like there is one. The phone number directs you to the help page. The help page has some tips (that in my case didn't work) and says you can contact an...
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2.1
#1087467
Have had this issue for several months. They have no phone number to call just email. First they past the buck to other departments then they stop even emailing altogether. I paid for the phone and 3 mos. of service and I can't even find out if my number can be ported...
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1.0
I didn't like
  • Worst customer service i have ever experienced
#1074292
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Nettalk - Can't use the cell service I paid for

Phone will not work on the sim card I bought from them. They will not even contact me despite muti emails I have sent.
1.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
Website
I didn't like
  • Lack of customer support
  • No customer service did not fix problem
#1073903
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Nettalk - Worst co.. Ever

They are the worst to contact, but the contact you when it's renewal.. They overcharged me and want to get the money back but no one response.. 0 stars for this company, I should of checked better business bureau before even thinking of this co.. Karma will come back to you
#1058102
My DUO which worked for 3 year suddenly went south. There is no direct or even indirect support with this company. So I gave up but, three months after writing emails and tickets I get a renewal notice. So they certainly are aware when it comes time to collect money...
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#1056001
My renewal is coming due and I wanted to port my number to another that I have on a land line. After I sign in "it says I ain't got no devices". Under the WiFi section (connect) it says I have a device and a phone number that Nettalk gave me but will not accept my MAC...
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3.4
I liked
  • Low cost voip
I didn't like
  • Lousy phone support
#1049369
I was a customer for many years. This year, when I tried to renew using my credit card (the exact one I have used for the last few years), a customer service person said the fault was with my credit card and said I could only renew using PayPal, which I do not have nor...
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1.7
#1046837
I have owned my Nettalk Duo line for aproximitely 6 years without any major problems until 2 years ago. Two yearsago i started to notice a delay during my calls, couldn't log into my nettalk app, calls cutting off or sometimes i wasn't able to dial out at all with a...
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#1039281
I have had similar problems. The short version: I submitted a port request in late December 2016. It is now late March 2017 and still no port. The netTALK online porting request form is so poorly designed that when it asks for "account number" it doesn't specify that...
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Anonymous
jack

Bought a year and the phone worked for 5 phone calls and no does not work at all, no support. Its a scam product.

Anonymous
Anonymous

Customer Service non-exsistent! Suppose I should be happy I can still dial out or receive calls.Anyone know how to reset voicemail password; forgotten voicemail access pin/pas...

#1026856