Anonymous
map-marker Managua, Departamento De Managua

I NEED THE CUSTOMER'S HELP NUMBER TO PAY A RECEIPT

I FORGOT THE USER AND THE NETTALK EMAIL SERVICE WAS CUT OFF. COULD YOU SEND ME THE PHONE NUMBER TO CONTACT COSTUMER SERVICES, PLEASE. MY PHONE NUMBER IS 415 725****
View full review
KATHIE T Zvg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
no phone number to call to trouble shoot problems. Phone is not working and I need it right away. Cannot fix with suggestions online after trying all.
View full review
Pros:
  • Reasoble price
Cons:
  • Horrible non existent customer service

Preferred solution: someone to talk to

User's recommendation: don't buy

Anonymous
map-marker Saint Louis, Missouri

Service Phone Number is Disconnect. Chats only responded to by "Spam Killer" bot.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Is NetTalk going out of business? Their are no responses on Chats and Service Number has be taken over by a Scam company that wants your credit card info. Parts of the service has failed.
View full review

User's recommendation: DO NOT USE

Emmanuel S Zek

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Ordered Grandstrean HT-801 on July 13, 2023

netTALK - Ordered Grandstrean HT-801 on July 13, 2023
8/26/2023 I ordered Grandstream HT-801 on 7/13/2023. Credit card charged on 7/14/2023. Item still not received and chats multiple times on their flat form and they cannot give me any status or tracking number. Today is 8/26/2023 more than a month and still not receive what I ordered.
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Stay away from NetTalk...

Emmanuel S Rgc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Where is my Grandstream HT801 that I order on July 13, 2023?

netTALK - Where is my Grandstream HT801 that I order on July 13, 2023?
Original review Aug 03, 2023
Where is my Grandstream HT801 that I ordered on July 13, 2023? I ordered it for my number 310-834**** as a replacement for my nettalk duo that suddenly stopped working July 13, 2023. It is August 3, 2023, already and I have not received it, yet! Please inform! Emmanuel Santos
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Ask for shipping confirmation and ETA of the item to your home.

Roland H Gwt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Layton, Utah

NEED HELP WITH MY NETTALK PHONE CONNECTION, WHICH HAS BEEN AWFUL FOR THE PAST 2 YEARS

My phone service from netTALK has been terrible for the past two years and I need some assistance in getting a service that I can rely on for routine phone communication. My attempts to get such assistance from your end seem to have fallen on deaf ears and it's getting frustrating for sure!

This message to netTALK sent by me on 04/24/23:

I've been a phone customer with your netTALK service from 2014, I believe, and for the last two years I've had the worst phone service with netTALK that I've ever had with any phone service ever, and it's not even been close.

I've rarely been able to complete a phone call, either incoming or outgoing, during that time, or at least a phone call of any appreciable length. It's been absolutely horrible! I'm old and with a low-tech mentality/ability and I can't seem to get anyone from your end to help me get a phone connection through your service that is worth anything at all. I tried last year to get some help with this problem but got nothing from your end, anything like a visit from a tech or whatever, and was forced to rely on some back-and-forth email messages with your side that wound up involving a tech matter that I couldn't find an answer to on my side of things, so here I am a year later, still without phone service.

I need a functioning phone and I need some help getting it from your end.

I've stayed with netGEAR after this problem began two years ago (things were fine, by the way, for the first 7 years of service or so) only in order to keep my phone number of 801-546-**** because I don't want to lose it after having it for the 36 years that I've now been in Utah.

I need some help. This is so damn frustrating...

Customer Roland Hill

View full review

Preferred solution: MY PHONE TO WORK SO I CAN MAKE OUTGOING AND RECEIVE INCOMING PHONE CALLS.

DongHoon C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hayward, California

Make a renewal payment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have changed my email address and the credit card I want to pay my two account of Phone numbers 510538**** and 925336****
View full review
Maeve Trm

Customer Service for netTalk is pretty much non-existent. I am out my wit's end in trying to deal with them.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I renewed my basic service on 03/22/2023, and I received an email on 03/27/2023 stating that my service was going to expire on 04/22/2023. In the email, they were also trying to upgrade me to a different service. I have no way to talk with anyone to confirm my payment. I have tried many times in the past to contact them with no avail! So, I have no way to know what is going to happen on 04/22/2023. It is mind boggling to me how any company can stay in business as long as they have with the kind of service they provide.
View full review
Pros:
  • Just many cons
  • No real pros

Preferred solution: Answers and understanding of transaction

User's recommendation: Customer Service for netTalk is pretty much non-existent. I am out my wit's end in trying to deal with them. I would strongly recommend anybody who is considering them look elsewhere for a REAL company with Real customer service.

Anonymous
map-marker Gardendale, Alabama

You can never reach anyone or get customer service & they cut your phone off when you still have almost 3 years left of service.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
You can never reach anyone! They cut your service off and I paid for 3 years and it has only been 3 months. There is no way to reach a live person or reach by email! I have had it with this company. They took my money and now disconnected my service! I do not know how to get my money back!!
View full review

User's recommendation: DO NOT USE THIS COMPANY!!

THOMAS M Yay

No Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I paid for service through 04/2023. It's broken as of 08/2022. Also, writing enough to satisfy the minimum.
View full review
Loss:
$20

Preferred solution: Deliver product or service ordered

User's recommendation: Find Something Else

Anonymous
map-marker Newark, New Jersey

I love nettalk

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I been using this from very long and i don't have any issues with nettalk even i like it and recommend to everyone
View full review
Anonymous
map-marker Dodgeville, Wisconsin

Phone not working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Service representative quickly told me the red light on the device means no ethernet connection. She suggested looking at my router. The solution turned out to be to reboot the Nettalk device.
View full review
joseph m Heb

The website registration does NOT work. Support does NOT respond.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The website does not work properly. Complains about the MAC ADDR. It is absolutely correct. I have tried using BOTH UC & LC Alpha Chars. Support does NOT respond to requests for help. I've had enough of this CHEAP-TRICK BS. Purchased from eBAY, brand new. Will return these POS VOIP Units and move on to Magic Jack instead. I do NOT care how good the hardware "MIGHT" be, but if the support STINKS, as it does with NetTalk, it just isn't worth the bother. This VOIP service is enough to send customers back to their LAND LINES. Good riddance to them.
View full review
Cons:
  • Customer service representative
  • No response to multiple requests for support

Preferred solution: HOW ABOUT RESPONDING TO TECH SUPPORT REQUESTS? I CANNOT REGISTER MY GODDAM UNIT, SO HOW AM I SUPPOSED TO GET ANY USE OUT OF IT.

User's recommendation: Do NOT bother with this vendor. Not worth the time and frustration to wait for a response to HELP request that never happens.

Danielandkathy C
map-marker Oswego, Illinois

Get phone number changed

Hi, I contacted you. On May 11th about a phone number change. I have not received an answere. I am getting telemarketer calls at least 10 a day or hang ups for the last year. Please get me a new phone number. Are you still working on this? Please contact me. Thank you"".,,,
View full review

Preferred solution: CHANGE MY PHONE NUMBER PLEASE!!!!!!!!!!

Anonymous
map-marker San Jose, California

Calling to Nettalk only to get fooled for 25min

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I tried to reach Nettalk support via phone number 866-967-**** regarding its defect device but was fooled by a CSR who was trying to send me nettalk discount coupon. When I declined her offer, she said Nettalk phone is changed and she was with another company something like discount advantage blabla. She said she knew the nettalk support number but would only give it to me after I accepted discount voucher. Finally she gave a phone 800-373-****, which turned out to be 411. She was harassing and fooling me for about 25 min just for selling its stuff. I believe she was nettalk employee.
View full review
Loss:
$35

Preferred solution: Apology

User's recommendation: It's device is of bad quality and provides no support

Oliver D Hxl
map-marker Boynton Beach, Florida

The company has become wortless and no good service

what kind of a people are you now once there was a number now you have become back wards i am dissappointed at you guys
View full review

Preferred solution: Full refund

1 comment
Oliver D Hxl

up to date i have'nt' get my problem resolved from i purchased that H108 unit i have problems recieveing and making calls

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article