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Am trying to transfer my NetTalk number to my T-Mobile cell phone. NetTalk 888 telephone number is a automated message telling you to submit a tickit online or use online chat service. Sent first ticket online asking the procedure to transfer my service from NetTalk to T-Mobile. They responded after 2 days that I needed NetTalk Account number, Home address, and NetTalk Password. So after searching site I found what I thought was my account number. It said (Customer ID:)and 10digit number. I gave this, my address, and password to

T-Mobile and they tried on 2 different days to transfer number but was told both times this was incorrect Account number. Sent another ticket (Email) to NetTalk asking for correct customer account number so I could complete transfer. Two days later got same response that I needed Customer Account number, home address, and my NetTalk password to complete transfer. Went online and found Chat service open and tried to connect to online representative, but after waiting almost a hour, gave up ,no one answered. Now I have sent a third and a fourth ticket (Email) asking if they could call me back so I could talk to a representive to explain my problem, or just me my account number.. Been 5 days now and no response to either email. This is by far worst customer service I have ever had from a company. I was going to keep NetTalk as a secondary phone number, but after all this I dought it. Main reason I was

switching was NetTalks phone service has very poor line service. Lot of line noise and voice breaking up. Tried 2 different routers but poor service on both. Not sure what else I can do. I transfered my old number to them in March 2013 and had no problem. All I want Is my customer account number so I do not lose my old telephone number. What a headache!!

Monetary Loss: $70.

Location: Pittsburgh, Pennsylvania

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Guest

new Customer service my *** 3 years later and you still suck Net talk. Only now you have added hidden fees, don't give the full 1500 minutes even if local and there is no way to verify how many minutes you have used.

Ex. 2 weeks into a new month with only a few phone calls all under 20 minutes and I have "used my limit of minutes and am refereed to a reasonable use policy. Only Net talk can view your usage, and they will tell you what it is. what a joke.

I am well within that reasonable use, BUT no one from Net talk will answer me. They do want me to pay a surcharge LOL *** that.

POS company. Chicken *** employees.

Guest

Hello,

I am part of the new Customer Service team here at netTALK, and I'm here to help any customers experiencing issues. If it is not too late, I would like to go ahead and get your issue resolved as soon as possible. If you would please send me an email at retailcs@***.com, I can go ahead and assist you with your issue.

Regards,

netTALK Support

Guest
reply icon Replying to comment of Guest-820673

Seriously! You replied after 6 months! This shows how bad your service is.

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